The loyalty advantage : essential steps to energize your company, your customers, your brand
著者
書誌事項
The loyalty advantage : essential steps to energize your company, your customers, your brand
AMACOM, c2005
大学図書館所蔵 件 / 全7件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
注記
Includes bibliographical references (p. 201-219) and index
HTTP:URL=http://www.loc.gov/catdir/toc/ecip055/2004030979.html Information=Table of contents
内容説明・目次
内容説明
Build company loyalty from the inside out. Though it may not be obvious, customer satisfaction and brand loyalty are directly connected to the passion and energy of an organization's employees. In "The Loyalty Advantage", readers will learn how to create a loyalty-driven company and how to direct company culture and leadership to develop widespread employee enthusiasm. The book demonstrates how in-house dedication to employees translates naturally into superior customer service, which then creates brand loyalty. Filled with practical tips and proven strategies, the book shows readers how to: create an environment that inspires passion for the brand and company loyalty; encourage employees to help craft and become invested in the company's vision and values; and, translates organizational values into superior products, customer service, and corporate profits. Using proven methods, "The Loyalty Advantage" shows how to create allegiance and translate it into bottom-line results.
「Nielsen BookData」 より