Digital government : technology and public sector performance
Author(s)
Bibliographic Information
Digital government : technology and public sector performance
Princeton University Press, c2005
Available at / 13 libraries
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Library, Institute of Developing Economies, Japan External Trade Organization図
NNUS||384||D116263790
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to citizens. Using multiple methods--case studies, content analysis of over 17,000 government Web sites, public and bureaucrat opinion survey data, an e-mail responsiveness test, budget data, and aggregate analysis--the author presents the most comprehensive study of electronic government ever undertaken. Among other topics, he looks at how much change has taken place in the public sector, what determines the speed and breadth of e-government adoption, and what the consequences of digital technology are for the public sector. Written in a clear and analytical manner, this book outlines the variety of factors that have restricted the ability of policy makers to make effective use of new technology.
Although digital government offers the potential for revolutionary change, social, political, and economic forces constrain the scope of transformation and prevent government officials from realizing the full benefits of interactive technology.
Table of Contents
List of Tables ix Preface xiii Chapter 1: Scope, Causes, and Consequences of Electronic Government 1 Chapter 2: Bureaucratic, Fiscal, and Political Contexts 22 Chapter 3: The Content of American Government Websites 44 Chapter 4: Explaining E-Government Performance 71 Chapter 5: The Case of Online Tax Filing 82 Chapter 6: Public Outreach and Responsiveness 101 Chapter 7: Citizen Use of E-Government 114 Chapter 8: Trust and Confidence in E-Government 129 Chapter 9: Global E-Government 140 Chapter 10: Democratization and Technological Change 165 Appendix I: Coding Instructions for Government Website Content Analysis 185 Appendix II: Global E-Government Rankings 191 Appendix III: E-Government Best Practices 194 Notes 201 Index 221
by "Nielsen BookData"