Rapid contextual design : a how-to guide to key techniques for user-centered design

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Rapid contextual design : a how-to guide to key techniques for user-centered design

Karen Holtzblatt, Jessamyn Burns Wendell, Shelley Wood

(The Morgan Kaufmann series in interactive technologies)

Morgan Kaufmann Publishers is an imprint of Elsevier, c2005

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Includes bibliographical references and index

Description and Table of Contents

Description

Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming? This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources. Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design-all with as little as a two-person team with only a few weeks to spare!

Table of Contents

Chapter 1: Introduction Chapter 2: Planning Your Rapid CD Project Chapter 3: Planning Your Contextual Interviews Chapter 4: The Contextual Inquiry Interview Chapter 5: Contextual Interview Interpretation Session Chapter 6: Work Modeling Chapter 7: Building an Affinity Diagram Chapter 8: Consolidated Sequence Models Chapter 9: Using Contextual Data to Write Personas Chapter 10: Walking the Affinity and Consolidated Sequences Chapter 11: Visioning a New Way to Work Chapter 12: Storyboarding Chapter 13: Testing with Paper Prototypes Chapter 14: Paper Prototype Interviews Chapter 15: Rapid CD and Other Methodologies Chapter 16: Issues of Organizational Adoption Appendix 1: Supply Checklist Index

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