Public utilities : management challenges for the 21st century
著者
書誌事項
Public utilities : management challenges for the 21st century
Edward Elgar, c2005
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注記
Includes bibliographical references (p. 313-326) and indexes
内容説明・目次
内容説明
An introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in three sectors of the utility industry: electric power, natural gas, and water and wastewater systems.
Beginning with a brief overview of the historical development of the industry, the author looks at policy issues and discusses management ethics. He then examines a number of the major challenges in these organizational functions: management and leadership, planning, marketing, accounting and finance, information technology, governance, and human resources. In the final section of the volume he looks at issues specific to each of the three industry sectors.
Accessible and comprehensive, this thoughtful exploration of the various issues facing managers in public utilities in the new century will prove a useful overview for students of business and economics, utility staff, and directors of local utility governing boards.
目次
Contents: Introduction Part I: Fundamental Issues in Public Utility Management 1. Public Utilities: Shaped by Challenge and Conflict 2. Policy Challenges Facing Public Utilities 3. The Public Utility Ethics Challenge 4. The Public Utility Regulatory Challenge Part II: Public Utility Management Challenges 5. Meeting Challenges in Public Utility Planning 6. Utility Management and Leadership Challenges 7. The Challenges of Utility Pricing and Rate Setting 8. The Public Utility Marketing Challenge 9. Information Challenges for Public Utility Managers 10. Utility Finance and Accounting Challenges 11. Challenges in Managing Utility Human Resources 12. Challenges in Public Utility Governance Part III: Public Utility System Challenges 13. Challenges in the Electric Energy Industry 14. Challenges in the Natural Gas Industry 15. Challenges in the Water and Wastewater Industries 16. Future Challenges Facing Utility Industry Managers References Index
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