Public utilities : management challenges for the 21st century
Author(s)
Bibliographic Information
Public utilities : management challenges for the 21st century
Edward Elgar, c2005
Available at 11 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references (p. 313-326) and indexes
Description and Table of Contents
Description
An introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in three sectors of the utility industry: electric power, natural gas, and water and wastewater systems.
Beginning with a brief overview of the historical development of the industry, the author looks at policy issues and discusses management ethics. He then examines a number of the major challenges in these organizational functions: management and leadership, planning, marketing, accounting and finance, information technology, governance, and human resources. In the final section of the volume he looks at issues specific to each of the three industry sectors.
Accessible and comprehensive, this thoughtful exploration of the various issues facing managers in public utilities in the new century will prove a useful overview for students of business and economics, utility staff, and directors of local utility governing boards.
Table of Contents
Contents: Introduction Part I: Fundamental Issues in Public Utility Management 1. Public Utilities: Shaped by Challenge and Conflict 2. Policy Challenges Facing Public Utilities 3. The Public Utility Ethics Challenge 4. The Public Utility Regulatory Challenge Part II: Public Utility Management Challenges 5. Meeting Challenges in Public Utility Planning 6. Utility Management and Leadership Challenges 7. The Challenges of Utility Pricing and Rate Setting 8. The Public Utility Marketing Challenge 9. Information Challenges for Public Utility Managers 10. Utility Finance and Accounting Challenges 11. Challenges in Managing Utility Human Resources 12. Challenges in Public Utility Governance Part III: Public Utility System Challenges 13. Challenges in the Electric Energy Industry 14. Challenges in the Natural Gas Industry 15. Challenges in the Water and Wastewater Industries 16. Future Challenges Facing Utility Industry Managers References Index
by "Nielsen BookData"