The complete guide to preparing and implementing service level agreements

著者

• Pantry, Sheila
• Griffiths, Peter

書誌事項

The complete guide to preparing and implementing service level agreements

Sheila Pantry, Peter Griffiths

Facet Publishing, 2004

2nd ed, reprinted 2004

• : pbk

注記

Description based on "reprinted 2004"

Includes index

詳細情報

• NII書誌ID(NCID): BA73676660
• ISBN:
  • 1856044106
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: London
• ページ数/冊数: xiii, 193 p.
• 大きさ: 24 cm
• 分類:
  • DC21 : 658.562
• 件名:
  • LCSH : Service-level agreements
  • LCSH : Total quality management
  • LCSH : Service industries -- Quality control
  • LCSH : Service industries -- Cost control