The practical library trainer

著者

書誌事項

The practical library trainer

Bruce Edward Massis

Haworth Information Press, c2004

  • : hbk
  • : pbk

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注記

Includes bibliographical references (p. 103-117) and index

収録内容

  • Preparing the library for a staff training program
  • Recruitment and retention of library staff : can these issues benefit from a staff training program?
  • Suggestions for a comprehensive training program for library staff
  • The workplace as learning place
  • Train the trainer : the in-house training opportunity
  • The conference as a continuing education opportunity
  • The ROI report and e-training
  • Is the library continuing education program working? : evaluating the training program
  • Library training : a future perspective
  • Delivering blended learning to library staff in southeast Florida : a case study

内容説明・目次

内容説明

Develop a library staff training program that really works! To stay on top of the lightning-fast changes in the library field and provide your patrons with the best service possible, you need to establish and sustain an effective program for training your staff. The Practical Library Trainer examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administrator's perspective. Bruce E. Massis, author of The Practical Library Manager (Haworth), addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff. The book focuses on the integration of staff training as a blended activity instead of an intervention, quelling the notion of training as an add-on to existing staff duties. The current information-rich environment provides your patrons with an abundance of resources to choose from for their research needs. But they can't do it alone-they need direction from a knowledgeable librarian who can recognize the pedigree, currency, and validity of licensed resources, particularly those available through electronic means. The Practical Library Trainer uses the goal of long-range customer service as a starting point, emphasizing the return on investment possibilities from blended training methods as a key to meeting your patrons' high expectations of service. The book also provides examples from outside the library community to demonstrate the importance of training on a non-library setting and looks at future training issues. The Practical Library Trainer examines: types of staff training (formal, informal, employer-provided, qualifying, skill improvement) strategies for recruiting and retaining a staff blended learning e-training in-house training how to use professional conferences as continuing education opportunities how to evaluate your training program a sample of an anywhere, anytime education and training program and much more! The Practical Library Trainer is an important resource for making sure your patrons get the most from your libraryand your staff.

目次

Acknowledgments Introduction Chapter 1. Preparing the Library for a Staff Training Program Types of Staff Training The Role of a Training Administrator (TA) Establishing a Funding Level Checklist for Sustainability of a Library Staff Training Program Chapter 2. Recruitment and Retention of Library Staff: Can These Issues Benefit from a Staff Training Program? Recruitment Retention Competency Development Chapter 3. Suggestions for a Comprehensive Training Program for Library Staff Components Budget Issues Program Evaluation Dissemination Sustainability Chapter 4. The Workplace As Learning Place Steps in Creating an Integrated Learning Environment Blended Learning to Keep the Staff Engaged What Are the Latest Trends? Chapter 5. Train the Trainer: The In-House Training Opportunity Training Programs Engaging the Learner Chapter 6. The Conference As a Continuing Education Opportunity Reasons to Attend a Conference or Seminar Planning for the Conference Selected Conferences Receiving Continuing Education Credit Chapter 7. The ROI Report and E-Training Measuring the Benefits of E-Training What is ROI? Two Suggested Examples of the ROI Formula Practical Elements for Calculating ROI Chapter 8. Is the Library Continuing Education Program Working? Evaluating the Training Program Why a Questionnaire? ASTD Evaluation Tools Failures of Evaluation Key Questions to Ask Chapter 9. Library Training: A Future Perspective Overcoming Resistance to Training Elements in Planning the Library for the Future Retaining the Library Staff for the Future The Future of Training Library Staff Chapter 10. Delivering Blended Learning to Library Staff in Southeast Florida: A Case Study Southeast Florida Library Information Network (SEFLIN) A Scalable Program Why Blended Learning? Web-Based Learning Instructor-Led E-Learning Teleconferences Compressed Video Streaming Media Classroom-Based Technology-Assisted Formats The Future of Technology-Based Training Appendix A. ROI Courses Offered at U.S. Business Schools Appendix B. Train-the-Trainer Degrees, Certificates, Workshops, and Courses Appendix C. Staff Training Outcomes Survey Questionnaire Template 1 Template 2 Appendix D. A Sample User Survey for Online Learning Appendix E. A Sample Needs Assessment Survey for Blended Learning Notes Selected Training Bibliographies Leadership Development Training Budgets Value of Training Linking Training to Your Library's Mission and Vision Starting a Training Program ROI Additional Selected Bibliography on ROI Recruitment and Retention Issues Train the Trainer Selected Annotated Bibliography of Donald L. Kirkpatrick's Published Works Index Reference Notes Included

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