Service management : operations, strategy, and information technology

Bibliographic Information

Service management : operations, strategy, and information technology

James A. Fitzsimmons, Mona J. Fitzsimmons

McGraw-Hill/Irwin, c2006

5th ed

  • International ed
  • : CD-ROM

Other Title

Service management : operations, strategy, information technology

Available at  / 17 libraries

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Note

System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent

Includes bibliographical references and indexes

Details

  • NCID
    BA73804975
  • ISBN
    • 0072982306
    • 0071244409
    • 0072982330
  • LCCN
    2004055202
  • Country Code
    us
  • Title Language Code
    eng
  • Text Language Code
    eng
  • Place of Publication
    New York, N.Y.
  • Pages/Volumes
    xiv, 605 p.
  • Size
    26 cm.
  • Attached Material
    1 CD-ROM (4 3/4 in.)
  • Classification
  • Subject Headings
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