Intercultural business communication
著者
書誌事項
Intercultural business communication
Pearson Prentice Hall, c2004
3rd ed
- : [pbk.]
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
For International/Intercultural Business Communication and Negotiation courses, or courses in Organizational Behavior and Communication. Also appropriate as a supplement for courses in which intercultural communication is a major component.
This text prepares today's students to compete and manage domestic and international diversity in an increasingly multinational business arena. It uses research involving three Delphi panels of experts' perceptions of the importance of the topics covered as the basis for its contents.
目次
1. The Nature of Intercultural Communication.
2. Universal Systems.
3. Contrasting Cultural Values.
4. Cultural Shock.
5. Language.
6. Oral and Nonverbal Communication Patterns.
7. Written Communication Patterns.
8. Global Etiquette.
9. Business and Social Customs.
10. Intercultural Negotiation Process.
11. Intercultural Negotiation Strategies.
12. Laws Affecting International Business and Travel.
Appendix A: Glossary.
Appendix B: Answers to Exercises.
Index.
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