Empowerment : HR strategies for service excellence

Author(s)

• Lashley, Conrad

Bibliographic Information

Empowerment : HR strategies for service excellence

Conrad Lashley

（The hospitality, leisure and tourism series）

Elsevier Butterworth Heinemann, 2001

Note

Includes bibliographical references (p. [277]-293) and index

Details

• NCID: BA74231069
• ISBN:
  • 0750652446
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Oxford
• Pages/Volumes: xvii, 300 p.
• Size: 24 cm
• Classification:
  • LCC : HD9980.5
  • DC21 : 658.3
• Subject Headings:
  • LCSH : Service industries -- Management
  • LCSH : Service industries -- Quality control
  • LCSH : Customer services -- Management
• Parent Bibliography ID:
  • BA47921315