Breakthrough IT change management : how to get enduring change results

著者

書誌事項

Breakthrough IT change management : how to get enduring change results

Bennet P. Lientz, Kathryn P. Rea

Elsevier Butterworth-Heinemann, c2004

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注記

Includes bibliographical references (p. 303) and index

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内容説明・目次

内容説明

This is a *different* book on change management. Using commonsense and practical advice tested in their work with hundreds of organizations, the authors walk the reader through clear guidelines and checklists to implement change that works. Readers will develop a change management strategy that starts by diagnosing the current culture and organization, then prepares for change carefully, addresses resistance to change, develops the change strategy, measures results, builds momentum for further change, and prevents deterioration and reversion. The authors then apply their framework to two areas that are major targets for change management: implementing new technology and systems and implementing successful e-business strategies. Included throughout are real-world examples from a number of industries and government.

目次

  • Part 1 Select Your Change Management Strategy and Approach
  • Chapter 1 Introduction
  • Chapter 2 Dynamics of Change and Work
  • Chapter 3 Politics and the Resistance to Change
  • Chapter 4 Develop Your Change Goals and Strategy
  • Chapter 5 Prepare Your Change Management Framework
  • Part 2 Get Ready for Change
  • Chapter 6 Determine Activities for Change
  • Chapter 7 Collect Information on Today's Work
  • Chapter 8 Define Your Long-Term Solution and Quick Hits
  • Chapter 9 Develop Your Change Implementation Strategy
  • Chapter 10 Plan Ahead for Change
  • Part 3 Implement Change
  • Chapter 11 Get Quick Hit Results
  • Chapter 12 Carry Out Major Change
  • Chapter 13 Measure Results and Generate Enthusiasm and Support
  • Chapter 14 Prevent Deterioration and Expand the Change Effort
  • Part 4 Address Specific Situations and Issues
  • Chapter 15 Implement New Technology and Systems
  • Chapter 16 Achieve Success in E-Business
  • Chapter 17 Common Issues in Change Management

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