Customer relationship management (CRM) : student courseware
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Bibliographic Information
Customer relationship management (CRM) : student courseware
(E-business certification series / EC-Council)
International Council of E-commerce Consultants, c2003
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Note
"Course: Certified E-business Associate - Exam 212-16"
"Official course material"--Cover
"Publisher, OSB Publisher"--T.p. verso
Bibliography: p. 351-355

