Quality management : introduction to total quality management for production, processing, and services
著者
書誌事項
Quality management : introduction to total quality management for production, processing, and services
Prentice Hall, 2003
4th ed
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注記
Rev. ed. of: Introduction to total quality. 1997
Includes bibliographical references and index
内容説明・目次
内容説明
For courses in Quality Management, Total Quality Management, Quality Engineering, and Quality Technology.
This direct, straightforward text provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books.
目次
I. PHILOSOPHY AND CONCEPTS.
1. The Total Quality Approach to Quality Management.
2. Quality and Global Competitiveness.
3. Strategic Management: Planning and Execution.
4. Quality Management and Ethics.
5. Partnering and Strategic Alliances.
6. Quality Culture.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity, and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.
II. TOOLS AND TECHNIQUES.
15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continual Improvement.
20. Benchmarking.
21. Just-In-Time Manufacturing (JIT).
22. Implementing Total Quality Management.
Appendix: Manufacturing Networks in the United States.
Index.
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