Beyond service quality and expectation : the critical impact of emotions and service experience on customer satisfaction
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Beyond service quality and expectation : the critical impact of emotions and service experience on customer satisfaction
UMI Dissertation Services, c2004
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注記
Facsim. reprint of the author's thesis (Ph.D.)--University of North Carolina at Chapel Hill, 2004
Bibliography: p. 169-179
UMI no.: 3140401
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