The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization

著者

• Spector, Robert
• McCarthy, Patrick D.

書誌事項

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization

Robert Spector and Patrick McCarthy

John Wiley & Sons, c2005

• : pbk

注記

Includes bibliographical references (p. 263) and index

詳細情報

• NII書誌ID(NCID): BA75463707
• ISBN:
  • 0471702862
• LCCN: 2004028848
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Hoboken, N.J.
• ページ数/冊数: xviii, 270 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC22 : 658.8/12
• 件名:
  • LCSH : Customer services -- United States -- Handbooks, manuals, etc
  • LCSH : Nordstrom (Firm) -- Management
  • LCSH : Department stores -- United States -- Management