Improving on-the-job training : how to establish and operate a comprehensive OJT program
著者
書誌事項
Improving on-the-job training : how to establish and operate a comprehensive OJT program
Pfeiffer, c2004
2nd ed
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注記
Includes bibliographical references (p. 156-166) and index
内容説明・目次
内容説明
This second edition of the best-selling book, Improving On-The-Job Training, provides professional trainers, HR managers, and line managers with a hands-on resource for installing a low-cost, low tech approach to planned on-the-job training program that will improve real-time work performance throughout an entire organization. A comprehensive volume, Improving On-The-Job Training * Offers guidelines for establishing an OJT program. * Outlines the key management issues that should be addressed when starting up a program. * Describes effective methods of training the trainers and learners. * Shows how to identify the need for planned on-the-job-training. * Explains how to analyze work, worker, and workplace OJT. * Offers vital information for preparing and presenting on-the-job training. * Illustrates how to evaluate results of OJT. * Describes aids to planned on-the-job training. * Includes six valuable lessons about planned OJT programs.
目次
List of Tables, Figures, and Exhibits. Contents of the CD-ROM. Introduction: Getting the Most From This Resource. Why Improve OTJ? Purpose. Overview of the Contents. Pretest: Does Your Organization Need a Planned On-the-Job Training Program? The Pretest. Scoring and Interpreting the Pretest. PART ONE: FOUNDATIONS OF OJT: Building an Effective Organizational Climate to Support OJT. 1. The Benefits of Effective On-the-Job Training. Unplanned OJT: A Case Study. Importance of OJT. Coaching, Mentoring, and OJT. A Short History of Planned OJT. Research on Planned OJT. Barriers to OJT. Surmounting Barriers to OJT. Summary. 2. Building the Right Foundation: From Identifying Goals to Establishing an Action Plan. Determine Program Purpose. Clarify Program Goals and Objectives. Identify Program Customers. Formulate Program Policy and Philosophy. Develop Program Action Plan and Schedule. Summary. 3. Ensuring Sound Management and Consistent Results. Oversight Responsibility. Rewards and Incentives. Budgeting and Funding. Record Keeping. Summary. 4. Preparing Trainers and Learners. Training the Trainers. Training the Learners. Summary. PART TWO: PREPARING AND DELIVERING OJT. 5. Discovering Needs: How to Determine When OJT Is Appropriate. The DAPPER Model. Questions That Determine OJT Needs. Summary. 6. Analyzing Work, Worker, and Workplace: How to Fit the Training to the Job. Work Analysis. Worker Analysis. Workplace Analysis. Summary. 7. Preparing the Training Plan: How to Develop the Right Sequence of Activities. Steps for Preparing OJT. Designing Instructional Materials. Summary. 8. Presenting the Training: How to Conduct the OJT Session. Desirable Characteristics of Trainers and Learners. Steps Governing OJT Presentation. Summary. 9. Evaluating Results: How to Assess Post-Training Job Performance. OJT and Kirkpatrick's Levels of Evaluation. Level 1: Evaluating Reactions. Level 2: Evaluating Learning. Level 3: Evaluating Behavioral Change. Level 4: Evaluating Organizational Results. OJT and the Balanced Scorecard. Summary. 10. Reviewing Aids and Alternatives to OJT: How to Ensure the Right Mix of Performance Interventions. Determining Whether an Aid or Alternative Is Needed. Aids to OJT. Additional Tools to Support OJT. Researching Corporate Culture-Specific Competency Development Strategies. Summary. PART THREE: REFLECTIONS ON OJT. 11 Six Important Success Factors for Comprehensive OJT Programs. Success Factor 1: Avoid Discrimination in OJT. Success Factor 2: Enlist the Participation of Key People. Success Factor 3: Encourage the Preparation of Current Job Descriptions-But Plan for the Future. Success Factor 4: Integrate Internship, Cooperative Education, and Apprenticeship Programs with OJT. Success Factor 5: Establish Measurable Job Performance Standards and Objectives and Link Them to OJT. Success Factor 6: Plan for Cross-Training and Multiskilling. Glossary. References. About the Authors. Index. How to Use the CD-ROM. Pfeiffer Publications Guide.
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