Satisfaction : how every great company listens to the voice of the customer

Author(s)

• Denove, Chris
• Power, James D.

Bibliographic Information

Satisfaction : how every great company listens to the voice of the customer

Chris Denove and James D. Power

Portfolio, 2006

Note

Includes index

Details

• NCID: BA75734815
• ISBN:
  • 1591841097
• LCCN: 2005055231
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xxi, 266 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.335
  • DC22 : 658.8/343
• Subject Headings:
  • LCSH : Consumer satisfaction
  • LCSH : Marketing research
  • LCSH : Customer relations