Conflict resolution for the helping professions
著者
書誌事項
Conflict resolution for the helping professions
Brooks/Cole, c2000
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注記
Includes bibliographical references (p. 301-312) and index
内容説明・目次
内容説明
This hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, and advocates.
目次
1. Introduction. CR Roles and Definitions. Theoretical Content. Using this Text for Effective Learning. Key Points. 2. The Reflective CR Practitioner. Personal and Professional Awareness. Value Base. Conflict Styles. Basic Skills. 3. Negotiation. Contracting. Approaches to Negotiation. Power-Based Negotiation. Rights-Based Negotiation. Interest-Based Negotiation. Transformative Negotiation. Cultural Issues. Negotiation Preparation Tools. 4. Mediation. Traditional Perspectives on Mediation. Contemporary Models of Mediation. Uses for Mediation Among Helping Professional. Mediation Between Individuals: A Case Illustration. Inventory of Skills and Activities foe Each Phase of Mediation. Comparing Mediation to Other Helping Professionals. Cultural Issues. 5. Mediation with Groups. Types of Inter-Group Mediation. Complexities. Facilitation. Inventory of Group Facilitation Skills. Models of Inter-Group Mediation and Related Processes. 6. Advocacy. Approaches to Advocacy. Relationship Between Advocates and Decision Makers. Advocacy Activities. Power. Inventory of Advocacy Skills. Ethical Issues. 7. Conclusion. Techniques, Models, or Profession. Qualifications. Choosing a Process. Owning and Approach. Appendix 1. Glossary. Appendix 2. Resources. Appendix 3. Supporting Development of Mediation.
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