The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

Bibliographic Information

The skilled facilitator : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

Roger Schwarz

(The Jossey-Bass business & management series)

Jossey-Bass, c2002

New and rev. [2nd ed.]

Other Title

The skilled facilitator : new & revised : a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

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Note

Previous ed. (i.e. 1st ed.): 1994

Bibliography: p. 385-389

Includes index

Description and Table of Contents

Description

When it was published in 1994, Roger Schwarz's "The Skilled Facilitator" earned widespread critical acclaim and became a landmark in the field. The book is a classic work for consultants, facilitators, managers, leaders, trainers, and coaches anyone whose role is to facilitate and guide groups toward realizing their creative and problem solving potential. This thoroughly revised edition provides the essential materials for anyone that works within the field of facilitation and includes simple but effective ground rules for group interaction. Filled with illustrative examples, the book contains proven techniques for starting meetings on the right foot and ending them positively and decisively. This important resource also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.

Table of Contents

Preface to the Revised Edition. Acknowledgments. The Author. PART ONE: HOW FACILITATION HELPS GROUPS. 1. The Skilled Facilitator Approach. 2. What Makes Work Groups Effective? 3. The Facilitator and Other Facilitative Roles. PART TWO: DIAGNOSING BEHAVIOR IN GROUPS. 4. Understanding the Theories That Guide Our Actions. 5. Ground Rules for Effective Groups. 6. Diagnosing Behaviors That Enhance or Hinder Group Effectiveness. PART THREE: INTERVENING IN GROUPS. 7. Deciding Whether, How, and Why to Intervene. 8. How to Intervene. 9. Using the Ground Rules to Intervene. 10. Using the Skilled Facilitator Approach with Other Processes. 11. Beginning and Ending Meetings. 12. Dealing with Emotions. PART FOUR: AGREEING TO WORK TOGETHER. 13. Contracting: Deciding Whether and How to Work Together. 14. Working with Another Facilitator. PART FIVE: USING FACILITATIVE SKILLS IN YOUR OWN ORGANIZATION. 15. Serving as Facilitator in Your Own Organization. 16. The Facilitative Leader. Resource A: Current and Previous Ground Rules. Resource B: Sample Planning Meeting Letter. Resource C: Guidelines for Developing an Effective Contract. Resource D: Sample Agreement for Basic Facilitation. Resource E: Sample Agreement for Developmental Facilitation. Resource F: Guidelines for Using Experiential Exercises and Self Knowledge Instruments. Resource G: Questions for Cofacilitators. Resource H: Guidelines for Contracting with Your Manager. References. Index.

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