Global call centers : achieving outstanding customer service across cultures & time zones
著者
書誌事項
Global call centers : achieving outstanding customer service across cultures & time zones
Nicholas Brealey International, 2005
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注記
Includes bibliographical references (p. [197]-199) and index
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内容説明・目次
内容説明
A US consultant in the field of cross-cultural communication and call center management likens setting up global call centers in developing countries to foreign aid, i.e., as resented one-way communication flow dominated by the West (besides resistance to out- sourcing and off-shoring). Granered offers a training manual for understanding cross-cult
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