The virtual customer : a new paradigm for improving customer relations in libraires and information services O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca

Author(s)

• International Federation of Library Associations and Institutions. Satellite Meeting
• Ferreira, Sueli Mara Soares Pinto
• Savard, Réjean

Bibliographic Information

The virtual customer : a new paradigm for improving customer relations in libraires and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca

[International Federation of Library Associations and Institutions] ; edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard

（IFLA publications, 117）

K.G. Saur, 2005

Note

"Satellite Meeting São Paulo, Brasil, August 18-20, 2004 / Reunião Satélite São Paulo, Brasil, August 18-20, 2004 / Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 / Reunión Satélite, São Paulo, Brasil, August 18-20, 2004" -- On t.p

Details

• NCID: BA7650464X
• ISBN:
  • 3598218451
• Country Code: gw
• Title Language Code: eng
• Text Language Code: engfrespapor
• Place of Publication: München
• Pages/Volumes: xvi, 385 p.
• Size: 22 cm
• Subject Headings:
  • LCSH : Libraries -- Public relations -- Congresses
• Parent Bibliography ID:
  • BA00155113