Creating consumer loyalty in healthcare

Author(s)

• MacStravic, Robin E. Scott

Bibliographic Information

Creating consumer loyalty in healthcare

R. Scott MacStravic

（Management series / American College of Healthcare Executives）

Health Administration Press, c1999

• : pbk

Note

Includes bibliographical references

• NCID: BA76597662
• ISBN:
  • 9781567931082
• LCCN: 99026390
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Chicago, Ill.
• Pages/Volumes: v, 203 p.
• Size: 23 cm
• Classification:
  • LCC : R727.3
  • DC21 : 362.1/068
• Subject Headings:
  • LCSH : Patient satisfaction
  • LCSH : Customer loyalty
• Parent Bibliography ID:
  • BA19955068