Customer service delivery : research and best practices

著者

• Fogli, Lawrence
• Salas, Eduardo

書誌事項

Customer service delivery : research and best practices

Lawrence Fogli, editor ; foreword by Eduardo Salas

（Professional practice series）

Jossey-Bass, c2006

注記

Includes bibliographical references and indexes

HTTP:URL=http://www.loc.gov/catdir/toc/ecip0516/2005021210.html Information=Table of contents

HTTP:URL=http://www.loc.gov/catdir/enhancements/fy0622/2005021210-d.html Information=Publisher description

詳細情報

• NII書誌ID(NCID): BA76770687
• ISBN:
  • 0787976202
• LCCN: 2005021210
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: San Francisco
• ページ数/冊数: xxvii, 315 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC22 : 658.8/12
• 件名:
  • LCSH : Customer services
  • LCSH : Customer relations -- Management
• 親書誌ID:
  • BA39928760