{"@context":{"owl":"http://www.w3.org/2002/07/owl#","bibo":"http://purl.org/ontology/bibo/","foaf":"http://xmlns.com/foaf/0.1/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/"},"@id":"https://ci.nii.ac.jp/ncid/BA76770687.json","@graph":[{"@id":"https://ci.nii.ac.jp/ncid/BA76770687#entity","@type":"bibo:Book","foaf:isPrimaryTopicOf":{"@id":"https://ci.nii.ac.jp/ncid/BA76770687.json"},"dc:title":[{"@value":"Customer service delivery : research and best practices"}],"dc:creator":"Lawrence Fogli, editor ; foreword by Eduardo Salas","dc:publisher":[{"@value":"Jossey-Bass"}],"dcterms:extent":"xxvii, 315 p.","cinii:size":"24 cm","dc:language":"eng","dc:date":"2006","cinii:ncid":"BA76770687","cinii:ownerCount":"6","foaf:maker":[{"@type":"foaf:Person","foaf:name":[{"@value":"Fogli, Lawrence"}]},{"@type":"foaf:Person","foaf:name":[{"@value":"Salas, Eduardo"}]}],"bibo:owner":[{"@id":"https://ci.nii.ac.jp/library/FA005008","@type":"foaf:Organization","foaf:name":"桜美林大学 図書館","rdfs:seeAlso":{"@id":"https://cool.obirin.ac.jp/mylimedio/search/search.do?target=local&mode=comp&category-mgz=1&category-book=1&annex=all&ncid=BA76770687"}},{"@id":"https://ci.nii.ac.jp/library/FA005620","@type":"foaf:Organization","foaf:name":"高千穂大学 図書館"},{"@id":"https://ci.nii.ac.jp/library/FA006270","@type":"foaf:Organization","foaf:name":"日本大学 商学部図書館"},{"@id":"https://ci.nii.ac.jp/library/FA006758","@type":"foaf:Organization","foaf:name":"立教大学 図書館","rdfs:seeAlso":{"@id":"https://opac.rikkyo.ac.jp/opac/opac_openurl/?ncid=BA76770687"}},{"@id":"https://ci.nii.ac.jp/library/FA007750","@type":"foaf:Organization","foaf:name":"龍谷大学 深草図書館","rdfs:seeAlso":{"@id":"https://opac.ryukoku.ac.jp/iwjs0005opc/ufirdi.do?ufi_target=ctlsrh&ncid=BA76770687"}},{"@id":"https://ci.nii.ac.jp/library/FA007896","@type":"foaf:Organization","foaf:name":"大阪商業大学 図書館","rdfs:seeAlso":{"@id":"http://www.lib.daishodai.ac.jp/opac/opac_openurl/?ncid=BA76770687"}}],"bibo:lccn":["2005021210"],"rdfs:seeAlso":[{"@id":"https://lccn.loc.gov/2005021210"}],"prism:publicationDate":["c2006"],"cinii:note":["Includes bibliographical references and indexes","HTTP:URL=http://www.loc.gov/catdir/toc/ecip0516/2005021210.html Information=Table of contents","HTTP:URL=http://www.loc.gov/catdir/enhancements/fy0622/2005021210-d.html Information=Publisher description"],"dc:subject":["LCC:HF5415.5","DC22:658.8/12"],"foaf:topic":[{"@id":"https://ci.nii.ac.jp/books/search?q=Customer+services","dc:title":"Customer services"},{"@id":"https://ci.nii.ac.jp/books/search?q=Customer+relations+--+Management","dc:title":"Customer relations -- Management"}],"dcterms:isPartOf":[{"@id":"https://ci.nii.ac.jp/ncid/BA39928760#entity","dc:title":"Professional practice series","@type":"bibo:Book"}],"dcterms:hasPart":[{"@id":"urn:isbn:0787976202"}]}]}