The Jossey-Bass academic administrator's guide to conflict resolution
著者
書誌事項
The Jossey-Bass academic administrator's guide to conflict resolution
Jossey-Bass, c2004
- pbk
- タイトル別名
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Academic administrator's guide to conflict resolution
Conflict resolution
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Dealing with conflict is an evitable part of any academic administrator's job. Often, however, new administrators lack the skills they need to successfully resolve campus conflicts. This important resource includes an array of strategies for identifying and managing conflict between individuals, within a department, and between departments. The Jossey-Bass Academic Administrator's Guide to Conflict Resolution shows how to turn conflicts into problems to be solved. Authors Sandra I. Cheldelin and Ann F. Lucas offer concrete approaches academic administrators can use to analyze conflicts and design effective interventions. The Jossey-Bass Academic Administrator's Guide to Conflict Resolution is an invaluable tool that includes * Guidelines for knowing when it is appropriate to intervene in a conflict
* Strategies for helping to change irrational and negative thinking to positive rational thought
* Methods for handling interpersonal conflict-between two parties-within a department
* An outline of the major approaches for managing conflict and information3/4when they work and when they don't
* Effective strategies for preventing and solving specific problems
目次
Preface. About the Authors.
1. Understanding conflict.
2. A framework for conflict analysis.
3. Intrapersonal conflict: the impact of stress and negative thinking.
4. Interpersonal conflict: Helping people who don't get along.
5. Intragroup conflict: the academic administrator as team leader.
6. Intergroup conflict: conflict on a larger scale.
7. Conflict intervention.
8. Collaborating with other departments to manage conflict.
Recommended Reading.
Index.
「Nielsen BookData」 より