Essential telephoning in English
Author(s)
Bibliographic Information
Essential telephoning in English
（Cambridge professional English）
Cambridge University Press, 2002
- : Student's book
- : Audio CD
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Description and Table of Contents
Description
Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.
Table of Contents
- Unit 1: Answering the phone
- Unit 2: Beginning a call
- Unit 3: Ending a call
- Unit 4: Consolidation Plus
- Unit 5: Connecting people
- Unit 6: Message 1
- Unit 7: Message 2
- Unit 8: Consolidation Plus
- Unit 9: Communication problems
- Unit 10: Appointments and arrangements
- Unit 11: Recorded information
- Unit 12: Messages 3
- Unit 13: Consolidation Plus
- Unit 14: A telephone conference
- Unit 15: Review.
by "Nielsen BookData"
