Intercultural business communication

著者

書誌事項

Intercultural business communication

Lillian H. Chaney, Jeanette S. Martin

Pearson Prentice Hall, c2007

4th ed

大学図書館所蔵 件 / 全12件

この図書・雑誌をさがす

注記

Includes bibliographical references and index

内容説明・目次

内容説明

For international or intercultural business communication courses. Chaney/Martin is the only intercultural communication book to use research based on experts' perceptions to determine which topics to cover.

目次

Foreword ix Preface xi About the Authors xiii CHAPTER 1 The Nature of Intercultural Communication 1 Globalization 4 Culture 5 Enculturation 7 Acculturation 8 Ethnocentrism 9 Norms, Rules, Roles, and Networks 10 Subcultures and Subgroups 10 Cultural Intelligence 11 Communication Barriers 12 Intercultural Constructs 13 Multinational Management Orientations 14 CHAPTER 2 Universal Systems 21 Economic Systems 21 Political Systems 27 World Economics 30 Educational Systems 31 Marriage and Family Systems 36 Social Hierarchies and Interaction 42 CHAPTER 3 Contrasting Cultural Values 51 Values 51 Semantic Differences 53 Attribution and Perception 54 Attitudes Toward Women 55 Work Attitudes 58 Attitudes Toward Ethics 60 Religious Influences 61 Individualism and Collectivism 63 CHAPTER 4 Cultural Shock 73 Stages of Cultural Shock 76 Alleviating Cultural Shock 78 Aspects of Cultural Shock 83 Relationships and Family Considerations 86 Public and Private Self 86 CHAPTER 5 Language 93 High- and Low-Context Language 95 Language Diversity 95 The Language of Numbers 96 Informal and Alternative Languages 96 Forms of Verbal Interaction 98 Linear and Nonlinear Language 99 Vocabulary Equivalence 99 Parables and Proverbs 101 Conversation Taboos 102 Nature of Language 104 Translation Problems 104 Interpreter Use 106 Host Language 108 Thought 109 Language and Culture Interaction 111 CHAPTER 6 Oral and Nonverbal Communication Patterns 117 Thought Patterns 117 Paralanguage 118 Chronemics 119 Proxemics 121 Oculesics 122 Olfactics 123 Haptics 124 Kinesics 126 Chromatics 130 Silence 131 CHAPTER 7 Written Communication Patterns 139 International English 139 Writing Tone and Style 141 Letter Formats 143 Facsimiles (Fax) 151 Electronic Mail (E-Mail) 152 Resume and Job Search Information 152 CHAPTER 8 Global Etiquette 161 Introductions 162 Business Card Exchange 163 Position and Status 164 Electronic Communication Etiquette 165 Dining Practices 167 Tipping 169 Gift Giving 169 Travel Etiquette 173 CHAPTER 9 Business and Social Customs 182 Greeting and Handshaking Customs 183 Verbal Expressions 185 Male/Female Relationships and Workplace Equality 187 Humor in Business 188 Superstitions and Taboos 189 Dress and Appearance 191 Customs Associated with Holidays and Holy Days 192 Office Customs and Practices 196 Customary Demeanor/Behavior 197 Bribery 198 Special Foods and Consumption Taboos 199 CHAPTER 10 Intercultural Negotiation Process 207 Steps in the Negotiation Process 208 Mistakes Commonly Made During Negotiations 211 Intercultural Negotiation Models 212 Negotiation Strategies 215 Trade Agreements 219 Negotiation Styles 223

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