Advanced organizational management
著者
書誌事項
Advanced organizational management
（Certified professional secretary, certified administrative professional examination review series / Carol Mull）
International Association of Administrative Professionals and Pearson Prentice Hall, c2005
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内容説明・目次
内容説明
Produced in conjunction with the International Association of Administrative Professionals ( IAAP TM) , CAP Examination Review for Advanced Organizational Management provides valuable assistance to anyone preparing for the CAP Examination. The fourth volume in the examination review series, this book focuses on key topics of advanced organizational management such as organizational planning, team skills, and advanced communication techniques. Filled with study aids, its format is designed to build confidence, improve test scores, and help more individuals obtain their CAP certification.
目次
SECTION ONE
Organizational Planning
Chapter 1
A. Organizational Decision Making
B. Critical Thinking
C. Creative Thinking in Organizational Decision Making
Chapter 2
A. Organizational Planning
B. Managing the Strategic Plan
C. Communicating Mission and Values
Chapter 3
A. Controlling
B. Materials-Procurement, Processing, and Control
C. Facilities
D. Quality Control Systems
E. Human Resource Management
SECTION TWO
Advanced Administration
Chapter 4
A. Learning Basics
B. Employee Development Through Mentoring and Coaching
C. Training Design and Implementation for Improved Work Performance
D. Assessment and Evaluation of Training and Development
Chapter 5
A. The Purpose of Research
B. Types of Research
C. Statistical Analysis
SECTION THREE
Team Skills
Chapter 6
A. Defining the Leadership Role
B. Organizing People, Delegating Authority, and Directing Others
C. Empowering Employees
Chapter 7
A. Groups
B. Dynamics of Group Membership and Participation
C. Team Building
D. Team Leading
Chapter 8
A. Advantages and Disadvantages of Groups and Teams
B. Group Problem-Solving Techniques
C. Conflict
D. Group Techniques for Reducing Interpersonal
Chapter 9
A. Types of Meetings
B. Purpose of Meetings
C. How to Conduct Meetings
SECTION FOUR
Chapter 10
A. Understanding Communication
B. Using Managerial Communication
C. Employing Presentation Techniques
Chapter 11
A. Legal Issues and the Workplace
B. Laws Affecting Management and Employees
C. Employment and Separation
Chapter 12
A. Managing How Others View Us
B. Learning International Professional Protocol and Etiquette
C. Improving Professional Behavior Through Etiquette and Protocol
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