Advanced organizational management
著者
書誌事項
Advanced organizational management
(Certified professional secretary, certified administrative professional examination review series / Carol Mull)
International Association of Administrative Professionals and Pearson Prentice Hall, c2005
大学図書館所蔵 全2件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
内容説明・目次
内容説明
Produced in conjunction with the International Association of Administrative Professionals ( IAAP TM) , CAP Examination Review for Advanced Organizational Management provides valuable assistance to anyone preparing for the CAP Examination. The fourth volume in the examination review series, this book focuses on key topics of advanced organizational management such as organizational planning, team skills, and advanced communication techniques. Filled with study aids, its format is designed to build confidence, improve test scores, and help more individuals obtain their CAP certification.
目次
SECTION ONE
Organizational Planning
Chapter 1
A. Organizational Decision Making
B. Critical Thinking
C. Creative Thinking in Organizational Decision Making
Chapter 2
A. Organizational Planning
B. Managing the Strategic Plan
C. Communicating Mission and Values
Chapter 3
A. Controlling
B. Materials-Procurement, Processing, and Control
C. Facilities
D. Quality Control Systems
E. Human Resource Management
SECTION TWO
Advanced Administration
Chapter 4
A. Learning Basics
B. Employee Development Through Mentoring and Coaching
C. Training Design and Implementation for Improved Work Performance
D. Assessment and Evaluation of Training and Development
Chapter 5
A. The Purpose of Research
B. Types of Research
C. Statistical Analysis
SECTION THREE
Team Skills
Chapter 6
A. Defining the Leadership Role
B. Organizing People, Delegating Authority, and Directing Others
C. Empowering Employees
Chapter 7
A. Groups
B. Dynamics of Group Membership and Participation
C. Team Building
D. Team Leading
Chapter 8
A. Advantages and Disadvantages of Groups and Teams
B. Group Problem-Solving Techniques
C. Conflict
D. Group Techniques for Reducing Interpersonal
Chapter 9
A. Types of Meetings
B. Purpose of Meetings
C. How to Conduct Meetings
SECTION FOUR
Chapter 10
A. Understanding Communication
B. Using Managerial Communication
C. Employing Presentation Techniques
Chapter 11
A. Legal Issues and the Workplace
B. Laws Affecting Management and Employees
C. Employment and Separation
Chapter 12
A. Managing How Others View Us
B. Learning International Professional Protocol and Etiquette
C. Improving Professional Behavior Through Etiquette and Protocol
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