Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
著者
書誌事項
Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
Springer, c2006
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注記
"Includes DEAFrontier software"
Includes bibliographical references (p. [309]-318) and index
内容説明・目次
内容説明
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
目次
Management of Service Organization Productivity.- Data Envelopment Analysis Explained.- DEA Concepts for Managers.- Solving DEA Using DEAFrontier Software.- DEA Model - Extensions.- Managing Bank Productivity.- Quality-Adjusted DEA (Q-DEA).- Applying DEA to Health Care Organizations.- Government Productivity Management.- Multidimensional Quality-of-Life Measure.- Hedge Fund Performance Evaluation.
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