Service productivity management : improving service performance using Data Envelopment Analysis (DEA)

Author(s)

• Sherman, H. David
• Zhu, Joe

Bibliographic Information

Service productivity management : improving service performance using Data Envelopment Analysis (DEA)

H. David Sherman, Joe Zhu

Springer, c2006

Note

"Includes DEAFrontier software"

Includes bibliographical references (p. [309]-318) and index

Details

• NCID: BA78245553
• ISBN:
  • 9780387332116
• LCCN: 2006922584
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xxii, 328 p.
• Size: 25 cm.
• Attached Material: 1 computer laser optical disc (4 3/4 in.)
• Classification:
  • SG : 650