Supervision in the hospitality industry : applied human resources
Author(s)
Bibliographic Information
Supervision in the hospitality industry : applied human resources
Wiley, c2007
5th ed
- : cloth
Available at / 3 libraries
-
No Libraries matched.
- Remove all filters.
Note
Includes index
Description and Table of Contents
Description
This "Fifth Edition" provides comprehensive coverage of the principles, theories, human relations techniques, and decision making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.
Table of Contents
Preface. Part 1: Supervision and HR Management and Leadership. Chapter 1: The Supervisor as Manager. Chapter 2: The Supervisor as Leader. Part 2: The Workplace. Chapter 3: Equal Opportunity in the Workplace. Chapter 4: Creating a Positive Work Climate. Chapter 5: Developing Performance Standards. Chapter 6: Recruiting and Selecting Applicants. Part 3: Employee Development. Chapter 7: Teamwork and Teambuilding. Chapter 8: Employee Training and Development. Chapter 9: Evaluating Performance. Chapter 10: Discipline and Employee Assistance Programs. Part 4: Supervising Human Resources. Chapter 11: Planning and Organizing. Chapter 12: Communicating Effectively. Chapter 13: Delegating. Chapter 14: Decision Making and Control. Glossary. Index.
by "Nielsen BookData"
