Communication : principles for a lifetime
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Bibliographic Information
Communication : principles for a lifetime
Pearson Education, c2007
3rd ed.
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Note
Includes bibliographical index (p.455-474) and index
Description and Table of Contents
Description
Communication helps the reader see the relationships among the concepts, skills, theories, and contexts of communication by anchoring all discussion around five fundamental communication principles.
Written by experienced and highly regarded authors and teachers, Communication: Principles for a Lifetime provides the reader with all the theory and skills necessary - in a manner that will help them to apply what they learn throughout their lives. Understanding that the challenge in basic communication is learning the myriad of skills, principles, and theories without being overwhelming, Beebe/Beebe/Ivy emphasize five key principles of communication throughout their book:
Be aware of your communication with yourself and others.
Effectively use and interpret verbal messages.
Effectively use and interpret nonverbal messages.
Listen and respond thoughtfully to others.
Appropriately adapt messages to others.
Providing both comprehensive and cutting-edge content about communication organized around these five themes, Beebe/Beebe/Ivy cover all of the topics in a manner that will help the reader organize the extensive range of material.
Table of Contents
- I. PRINCIPLES OF COMMUNICATION 1. Foundations of Human Communication. Communication Defined.a Communication Competence The Message Should Be Understood The Message Should Achieve Its Intended Effect The Message Should Be Ethical Ethics and Communication: What Are Your Sources of Ethical Influence? Why Study Communication? To Improve Your Employability To Improve Your Relationships To Improve Your Health Communication Models. Communication as Action: Message Transfer Communication as Interaction: Message Exchange Communication as Transaction: Message Creation Communication Characteristics. Communication Is Inescapable Communication Is Irreversible Communication Is Complicated Communication Emphasizes Content and Relationships Communication Is Governed By Rules Communication Principles for a Lifetime. Principle One: Be Aware of Your Communication with Yourself and Others Principle Two
- Effectively Use and Interpret Verbal Messages Principle Three: Effectively Use and Interpret Nonverbal Messages Principle Four: Listen and Respond Thoughtfully to Others Principle Five: Appropriately Adapt Messages to Others Communicating with Others: Three Situations. Impersonal Communication Group Communication Presentational Communication 2. Self-Awareness and Communication. Self-Awareness: How Well Do You Know Yourself? Self-Concept: Who Are You? Self-Concept Components One or Many Selves? How the Self-Concept Develops Self-Esteem: What Is Your Value? Communication and the Enhancement of Self-Esteem. Engage in Positive Self-Talk Visualize Reframe Develop Honest Relationships Surround Yourself with Positive people Lose Your Baggage The Perception Process. Stage One: Attention and Selection Stage Two: Organization Stage Three: Interpretation Communication and the Enhancement of Perceptual Accuracy. Increase Your Awareness Avoid Stereotypes Check Your Perceptions 3. Understanding Verbal Messages. Why Focus on Language? The Nature of Language. People Use Words as Symbols People Attach Meaning to Words People Create Denotative and Connotative Meanings for Words People Convey Concrete and Abstract Meanings through Words Meanings Are Culture Bound Meanings Are Context Bound The Power of Words. The Power to Create and Label Experience The Power to Impact Thoughts and Actions The Power to Shape and Reflect Culture The Power to Make and Break Relationships Confronting Bias in Language Biased Language: Race, Ethnicity, Nationality, and Religion Biased Language: Gender and Sexual Orientation Biased Language: Age, Class, and Ability Using Words to Establish Supportive Relationships. Describe Your Own Feelings Rather Than Evaluate Others Solve Problems Rather Than Control Others Be Genuine Rather Than Manipulative Empathize Rather Than Remain Detached from Others Be Flexible Rather Than Rigid toward Others Present Yourself as Equal Rather Than Superior Avoid Gunny-Sacking 4. Understanding Nonverbal Messages. Why Focus on Nonverbal Communication? Nonverbal Messages Communicate Feelings and Attitudes Nonverbal Messages Are More Believable that Verbal Nonverbal Messages Are Critical to Successful Relationships Nonverbal Messages Serve Various Functions for Verbal Messages The Nature of Nonverbal Communication. The Culture-Bound Nature of Nonverbal Communication. The Rule-Governed Nature of Nonverbal Communication The Ambiguous Nature of Nonverbal Communication The Continuous Nature of Nonverbal Communication The Nonlinguistic Nature of Nonverbal Communication The Multichanneled Nature of Nonverbal Communication Codes of Nonverbal Communication. Appearance Body Movement, Gestures, and Posture Eye Contact Facial Expressions Touch The Voice Environment, Space and Territory How to Interpret Nonverbal Cues More Accurately. Immediacy Arousal Dominance 5. Listening and Responding. How We Listen. Selecting Attending Understanding Remembering Responding Listening Styles People-Oriented Listening Style Action-Oriented Listening Style Content-Oriented Listeners Time-Oriented Listeners Adapting to Your Listening Style Diversity and Communication: East and West Listening Styles Listening Barriers. Self-Barriers Information-Processing Barriers Context Barriers Improving Your Listening Skills. Stop: Turn Off Competing Messages Look: Listen with Your Eyes Listen: Understand Both Details and major Ideas Responding Skills. Be Descriptive Be Timely Be Brief Be Useful Responding with Empathy. Understand Your Partner's Feelings Ask Appropriate Questions Paraphrase Message Content Paraphrase Emotions 6. Adapting to Others: Bridging Culture and Gender Differences. Ethically Adapt Your Communication to Others Culture and Communication. Defining Culture Cultural Contexts Cultural Values Decentralized and Centralized Approaches to Power and Cultural Values Gender and Communication. The Importance of Gender in Culture Why Women and Men Communicate Versus How Barriers to Bridging Differences and Adapting to Others. Assuming Superiority Assuming Similarity Assuming Differences Stereotyping and Prejudice Different Communication Codes Adapting to Others Who Are Different from You. Seek Information Listen and Ask Questions Tolerate Ambiguity Develop Mindfulness Become Other-Oriented Adapt to Others II. INTERPERSONAL COMMUNICATION. 7. Understanding Interpersonal Communication. What Is Interpersonal Communication? Interpersonal Communication Involves Quality Interpersonal Communication Involves Mutual Influence Interpersonal Communication Helps manage Relationships Initiating Relationships Interpersonal Attraction: Why We Like Whom We Like Communicating Our Attraction Getting That First Conversation Going Maintaining Relationships Self-Disclosure: Revealing Yourself to Others Two Models of Self-Disclosure Expressing Emotions 8. Enhancing Relationships. The Importance of Friendship The Importance of Family The Importance of Colleagues Stages of Relationship Development Relational Escalation Relational De-Escalation Managing Interpersonal Conflict A World of Conflict How Conflict Functions in Relationships Styles of Managing Conflict Conflict Management Skills III. COMMUNICATING IN GROUPS AND TEAMS. 9. Understanding Group and Team Performance. Groups and Teams Defined. Communicating in Small Groups Communicating in Teams Understanding Types of Groups and Teams. Primary Groups Study Groups Therapy Groups Problem-Solving Groups Focus Groups Social Groups Understanding Group and Team Dynamics. Roles Rules Norms Status Power Cohesiveness Communication Interaction Patterns Understanding Group and Team Phases of Development. Orientation Conflict Emergence Reinforcement The Process Nature of Group Phases 10. Enhancing Group and Team Performance. What Effective Group Members Do. Identify and Implement Key Functions to Achieve Results Identify and Clear, Elevating Goal Gather and Use Information Effectively Develop a Results-Driven Structure Develop Options Evaluate Ideas Develop Sensitivity toward Others When Not to Work in Groups Structuring Group and Team Problem Solving. Step 1: Identify and Define the Problem Step 2: Analyze the Problem Step 3: Generate Creative Solutions Step 4: Select the Best Solution Step 5: Take Action Enhancing Team Leadership. Trait Approach Functional Approach Styles Approach Situational Approach Transformational Leadership Enhancing Group and Team Meetings. Manage Meeting Structure Manage Meeting Interaction IV. PRESENTATIONAL SPEAKING. 11. Developing Your Presentation. An Overview of the Presentational Speaking Process. Understanding Speaker Anxiety. Managing Speaker Anxiety. Know How to Develop a Presentation Be Prepared Focus on Your Audience Focus on Your Message Give Yourself a Mental Pep Talk Use Deep-Breathing Techniques Take Advantage of Opportunities to Speak Seek Available Professional Help Selecting and Narrowing Your Topic. Who Is the Audience? What Is the Occasion? What Are My Interests and Experiences? Silent Brainstorming Scanning Web Directories and Web Pages Listening and Reading for Topic Ideas Identifying Your Purpose. General Purpose Specific Purpose Developing Your Central Idea. Audience Centered A Single Topic A Compete Declarative Sentence Direct, Specific Language Generating Main Ideas. Does the Central Idea Have Logical Divisions? Can You Think of Several Reasons the Central Idea Is True? Can You Support the Central Idea with a Series of Steps or a Chronological Sequence? Gathering Supporting Material. Sources of Supporting Material Types of Supporting Material Acknowledgement of Supporting Material 12. Organizing and Outlining Your Presentation. Organizing Your Main Ideas. Organizing Ideas Chronologically Organizing Ideas Topically Organizing Ideas Spatially Organizing Ideas to Show Cause and Effect Organizing Ideas by Problem and Solution Organizing Your Supporting Material. Organizing Your Presentation for the Ears of Others. Previews Verbal and Nonverbal Transitions Summaries Introducing and Concluding Your Presentation. Introductions Conclusions Outlining Your Presentation. Preparation Outline Delivery Outline Technology and Communication: Using Outlining Software A Sample Preparation Outline A Sample Delivery Outline 13. Delivering Your Presentation. Methods of Delivery. Manuscript Speaking Memorized Speaking Impromptu Speaking Extemporaneous Speaking Effective Verbal Delivery. Using Words Well Creating Memorable Word Structures Effective Nonverbal Delivery. Eye Contact Physical Delivery Facial Expression Vocal Delivery Appearance Effective Presentation Aids. Types of Presentation Aids Computer-Generated Presentation Aids Guidelines for Preparing Presentation Aids Guidelines for Using Presentation Aids Some Final Tips for Rehearsing and Delivering Your Presentation. 14. Speaking to Inform. Types of Informative Presentations. Presentations about Objects Presentations about Procedures Presentations about People Presentations about Events Presentations about Ideas Strategies for Organizing Your Informative Presentation Organizing Presentations about Objects Organizing Presentations about Procedures Organizing Presentations about People Organizing Presentations about Events Organizing Presentations about Ideas Strategies for Making Your Informative Presentation Clear. Simplify Ideas Pace Your Information Flow Relate New Information to Old Strategies for Making Your Informative Speech Interesting. Relate to Your Listener's Interests Use Attention-Catching Supporting Material Establish a Motive for Your Audience to Listen to You Use Word Pictures Creat Intersting Presentation Aids Use Humor Strategies for Making Your Presentation Memorable. Build in Redundancy Use Adult Learning Principles Reinforce Key Ideas Verbally Reinforce Key Ideas Nonverbally 15. Speaking to Persuade. Persuasion Defined. Motivating Your Audience: The Psychology of Persuasion. Motivating with Dissonance Motivating with Needs Motivating with Fear Appeals Motivating wit Positive Appeals Selecting and Narrowing Your Persuasive Topic. Identifying Your Persuasive Purpose. Developing Your Central Idea as a Persuasive Proposition. Propositions of Fact Propositions of Value Propositions of Policy Supporting Your Presentation with Credibility, Logic, and Emotion: Strategies for Persuading Your Audience. Ethos: Establishing Your Credibility Logos: Using Evidence and Reasoning Pathos: Using Emotion Organizing Your Persuasive Message Problem and Solution Cause and Effect Refutation The Motivate Sequence How to Adapt Ideas to People and People to Ideas. The Receptive Audience The Neutral Audience The Unreceptive Audience Appendix A. Interviewing. The Nature and Types of Interviews Information-Gathering Interview Appraisal Interview Problem-Solving Interview Persuasion Interview Job Interview Interview Structure The Opening The Body: Asking Questions Questioning Sequences The Conclusion How to Be Interviewed for a Job Be Aware of Your Skill and Abilities Prepare Your Resume Identify the Needs of Your Employer Listen, Respond, and Ask Appropriate Questions Follow Up after the Interview How to Be Interviewed for an Information-Gathering Interview Prepare for the Interview Listen Effectively Respond Appropriately The Responsibilities of the Interviewer Be Aware of Biases and Prejudices Adapt to an Interviewee's behavior Deal Wisely with Sensitive Content Listen Effectively Record Information Ask Appropriate Questions Appendix B: Communication and Technology. Technology and Interpersonal Communication An Impersonal Technological Innovation The Role of Technology in Relationship Initiation The Role of Technology in Relationship Maintenance Technology and Group Communication The Technological Formation of Small Groups Teleconferencing The Effects of Technology on Group Interaction Source Material for Presentations Technological Innovations and Presentation Aids Technology and Enhanced Speech Delivery Appendix C. Sample Speeches for Discussion and Evaluation.
by "Nielsen BookData"
