An empowering approach to managing social service organizations
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Bibliographic Information
An empowering approach to managing social service organizations
Springer, c2007
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Note
Includes bibliographical references (p. 403-428) and index
Description and Table of Contents
Description
Presenting an empowerment-oriented approach, this new how-to guide covers the most recent innovations and current theories needed to manage and create a successful social service organization. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: values and ethics; organizational structure; diverse clientele and access to services; barriers to service delivery; cultural competency; fight for social justice; financial resource management; evaluating program outcomes; and control of the external environment.
Table of Contents
- Acknowledgements
- Preface
- Section I: Introduction to Social Service Organizations: Models, Theories, Ethical Values, and Structure
- * Introduction: Defining Power, Powerlessness, and Empowerment. * Theories for Organization Management: Toward the Development of an Empowering Approach
- * Values and Ethics for Management Practice
- * The Structure and Functions of Social Service Organizations
- Section II: Management Skills for Creating an Empowering Organization: Increasing Consumer Access to Services
- * Creating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees
- * Program Design: Increasing Service Quality and Access
- * The Culturally Competent Organization
- Section III: Empowering Staff Members
- * Administrative Leadership
- * Increasing Employee Motivation: Promoting the Psychological Empowerment of Workers
- * Team Building and Collaboration
- Section IV: Strategies for Managing the External Environment of the Empowering Organization
- * Advocacy for Improvements in Services and Policies
- * Securing Resources for the Organization: Funding and Budgeting
- * Using the Evaluation Process to Empower Workers and Clients
- * External Relations: Developing Organization Power
- * The Empowering Model of Management: Is it Realistic?
- APPENDIX: Web Resources for Nonprofit Managers.
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