Quality : from customer needs to customer satisfaction

Author(s)

• Bergman, Bo
• Klefsjö, Bengt
• Ashing, Karin

Bibliographic Information

Quality : from customer needs to customer satisfaction

Bo Bergman, Bengt Klefsjö ; translator Karin Ashing

Studentlitteratur, 2004

2nd ed.

Other Title

Quality from customer needs to customer satisfaction

Note

Bibliography: p. 569-598

Includes index

Details

• NCID: BA7843769X
• ISBN:
  • 9144041667
• Country Code: sw
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Lund, Sweden
• Pages/Volumes: 606 p.
• Size: 24 cm
• Classification:
  • NDC9 : 509.66
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- Quality control
  • LCSH : Consumer satisfaction