Service is front stage : positioning services for value advantage

Author(s)

• Teboul, James

Bibliographic Information

Service is front stage : positioning services for value advantage

James Teboul

（INSEAD business press）

Palgrave Macmillan, c2006

Note

Includes bibliographical references and index

Details

• NCID: BA78527544
• ISBN:
  • 0230006604
• LCCN: 2006045398
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Hampshire [England] ; New York
• Pages/Volumes: xi, 161 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC22 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- Management
  • LCSH : Service industries -- Management
  • LCSH : Total quality management
• Parent Bibliography ID:
  • BA78527249