When talk works : profiles of mediators

著者

書誌事項

When talk works : profiles of mediators

Deborah M. Kolb and Associates

（Conflict resolution series）

Jossey-Bass, c2001

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

An intimate look at how twelve mediators achieve extraordinary results. At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results. "The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles." -Roger Fisher, coauthor, Getting to Yes

目次

Preface xiii The Authors xvii Introduction Another Way to Settle Disputes: The Practice of Meditation 1 Deborah M. Kolb Part One The Professionals 1 Frances Butler: Questions That Lead to Answers in Child Custody Mediation 17 Kenneth Kressel 2 Patrick Davis: "To Bring Out the Best ... To Undo a Little Pain" in Special Education Mediation 61 Susan S. Silbey 3 Howard Bellman: Using "Bundles of Input" to Negotiate an Environmental Dispute 105 Christine B. Harrington 4 William Hobgood: "Conditioning" Parties in Labor Grievances 149 Deborah M. Kolb 5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation 191 Austin Sarat Part Two Builders of the Field 6 Albie M. Davis: Community Mediation as Community Organizing 245 Sally Engle Merry 7 Eric Green: finding Alternatives to Litigation in Business Disputes 279 Lavinia E. Hall 8 Lawrence Susskind: Activist Mediation and Public Disputes 309 John Forester Part Three Extending the Reach of Mediation 9 Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication 359 William M. O'Barr 10 Jimmy Carter: The Power of Moral Suasion in International Mediation 375 Eileen F. Babbitt 11 Linda Colburn: On-the Spot Mediation in a Public Housing Project 395 Neal Milner 12 Joseph Elder: Quiet Peacemaking in a Civil War 427 Thomas Princen Conclusion The Realities of Making Talk Work 459 Deborah M. Kolb and Kenneth Kressel Index 495

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