Writing effective e-mail : improving your electronic communication

著者

    • Flynn, Nancy
    • Flynn, Tom

書誌事項

Writing effective e-mail : improving your electronic communication

Nancy Flynn and Tom Flynn

(A Fifty-Minute series)

Thomson, c1998, 2003

Rev. ed.

  • : pbk.

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内容説明・目次

内容説明

The revised edition of "Writing Effective E-Mail" includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares - and in the worst cases, lawsuits and financial losses - triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization.

目次

Part 1: Think Before You E-Mail Part 2: Composing Your E-Mail Message Part 3: Keys to Effective E-Mail Part 4: Polishing Your Cybermanners Part 5: Formatting Your E-Mail Message Part 6: Managing E-Mail Overload Appendix

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