Managing the social performance of microfinance
著者
書誌事項
Managing the social performance of microfinance
（Money with a mission, v. 2）
ITDG, 2005
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注記
Includes bibliographical references (p. [178]-182) and index
内容説明・目次
内容説明
This book reflects the implications of a social performance management agenda for the perspective of twelve partners from Asia, Africa, Latin America and Europe, who participated in a three-year microfinance action-research programme known as Imp-Act. It features contributions from MFI staff who worked with Imp-Act directly, as well as from members of Imp-Act's academic team, who worked closely with the partners. The book reflects each MFI's unique, contextualized approach to measuring and monitoring the social impacts of microfinance, emphasizing the role played by this work in improving delivery of services; increasing client satisfaction and reducing drop-outs from microfinance programmes; and increasing impacts on poverty. Running through the book are three interlinked stories: the story of Imp-Act, an action-research partnership responding to particular concerns within the microfinance industry; the story of organizational systems and learning around social impacts, and the resulting changes to service provision and working practices; and the story of changes in clients' lives.
The book reveals the faces behind the social performance agenda and the processes of discovery and self-discovery that underlie programme learning. The book communicates that Imp-Act is not only about proving impact or improving services, but is also about MFIs rediscovering their mission goals and instilling a sense of purpose in their staff and clients. Above all, the book shows that each management is unique, reflecting cultural and organizational differences. Thus, in contrast to available impact assessment frameworks, learning through Imp-Act has been largely driven by the MFI's own goals and perspectives.
目次
- 1 From service providers to learning organizations: microfinance practitioners' experiences of social
- performance management 1
- Alyson Brody, James Copestake and Martin Greeley
- Introduction 1
- Scope of the book 3
- Summary of case studies 4
- Managing a participatory approach 8
- Lessons and general guidelines for SPM of microfinance 10
- General guidelines for social performance management 11
- 2 Delivering inclusive microfinance with a poverty focus: the experience of the Bangladesh Rural Advancement
- Committee (BRAC) 15
- Imran Matin
- Introduction 15
- BRAC's microfinance canvas 17
- Building opportunity ladders for the extreme poor: designing
- grants that build livelihoods 19
- What does it take? Lessons from BRAC's experience 22
- Conclusion 25
- 3 Institutionalizing a social performance management
- system at Lift Above Poverty Organization (LAPO), Nigeria 26
- Stanley Aifuwa Garuba
- Introduction 26
- Microfinance in Nigeria 26
- LAPO's social performance monitoring system 27
- Development of LAPO's SPM system 28
- Conclusion 38
- 4 Cost-effective impact management: the case of the
- Small Enterprise Foundation (SEF), South Africa 40
- Ted Baumann
- Introduction 40
- The Small Enterprise Foundation 40
- Impact management of SEF 41
- Lessons 46
- Conclusion 53
- 5 Methodological and organizational lessons from impact
- assessment studies: the case of SHARE, India 55
- Marie Jo A. Cortijo and Naila Kabeer
- Introduction 55
- Analyzing outreach: reconciling different approaches to
- poverty measurement 58
- Analyzing impacts on poverty 60
- Controlling for dual membership: an analysis of wider impacts 64
- Conclusion 65
- 6 The challenge of sustainability in India's poorest state: the case of the Centre for Youth and Social Development
- (CYSD) 68
- Anup Dash and Naila Kabeer
- Introduction 68
- The challenge of working in India's poorest state 69
- CYSD: its programme and mission 70
- Imp-Act assessment of CYSD's programme in Koraput 74
- Learning from the Imp-Act study 81
- Conclusion 82
- 7 Institutionalizing internal learning systems: experiences from Professional Assistance for
- Development Action (PRADAN), India 83
- D. Narendranath
- Introduction 83
- Background 83
- Approach to impact assessment 86
- Institutionalization of the internal learning system 88
- The field test 91
- Use of the ILS 93
- Conclusion 97
- 8 Measuring and managing change in Bosnia-
- Herzegovina: Prizma's steps to deepen outreach and
- improve impact 98
- Sean Kline
- Introduction 98
- Understanding context for social performance 100
- Measuring social performance 105
- Managing social performance 110
- Conclusion 112
- 9 Achieving the double bottom line: a case study of Sinapi
- Aba Trust's (SAT) client impact monitoring system, Ghana 114
- Lydia Opoku
- Introduction 114
- Background 114
- CIMS design process 115
- Process and lessons learned in developing the CIMS 120
- Key lessons 124
- Conclusion 126
- 10 Institutionalizing feedback from clients using credit
- association meetings: the experience of FOCCAS, Uganda 127
- Regina Nakayenga and Susan Johnson
- Introduction 127
- Starting out: how satisfied are the clients? 128
- Crisis and coping: understanding and responding 129
- Institutionalizing feedback: credit association management
- meetings 133
- Lessons learned 135
- Conclusion 136
- 11 Microfinance networks and the evaluation of social
- performance: the case of FINRURAL, Bolivia 138
- Irina Aliaga, Reynaldo Marconi and Paul Mosley
- Introduction 138
- Conceptual framework for impact assessment activities 138
- The FINRURAL impact assessment service 140
- Conclusion 144
- 12 The potential of regional networks to stimulate
- innovation in microfinance: lessons from the
- Microfinance Centre (MFC) in Eastern Europe 147
- Katarzyna Pawlak
- Introduction 147
- MFC's involvement in regional innovation processes in CEE
- and the NIS 148
- The innovation scaling-up model 150
- Conclusion 154
- 13 Client assessment lessons learned from the Small
- Enterprise Education and Promotion (SEEP) Network, USA 157
- Gary Woller
- Introduction 157
- What is client assessment? 160
- Obstacles to client assessment 161
- Lessons learned 164
- Good practice in client assessment 167
- Conclusion 170
- Notes 172
- References 178
- Index 183
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