Mediation, conciliation and emotions : a practitioner's guide for understanding emotions in dispute resolution

著者

    • Ladd, Peter D.

書誌事項

Mediation, conciliation and emotions : a practitioner's guide for understanding emotions in dispute resolution

Peter D. Ladd

University Press of America, c2005

  • : pbk

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注記

Includes bibliographical references (p. [257]-267) and index

内容説明・目次

内容説明

Emotions impact any practitioner of dispute resolution; yet, there are very few programs with courses that explore the emotional side of disputes. In Mediation, Conciliation, and Emotions, Peter Ladd outlines the emotions found in disputes and how these emotions function in dispute resolution. The book is divided into two parts: emotions and mediation, and emotions and conciliation. These parts examine the phenomenon of mediation, how to control emotions during mediation sessions, and how different disputes require different modes of emotional reconciliation. Mediation, Conciliation, and Emotions offers practical advice and information about the role of emotions in dispute resolution. It is an indispensable tool for practitioners of dispute resolution. Author Peter Ladd has developed a computer program which simplifies scoring of the "Emotional Climate Inventory" offered in the book's Appendix. This program can be accessed via St. Lawrence University Graduate School of Education's website at www.stlawu.edu/education.

目次

  • 1 Introduction 2 Part I: Emotions and Mediation
  • Chapter 1:The Phenomenon of Mediation
  • Chapter 2: Emotions and Mediation 3 Part II: Emotions and Conciliation
  • Chapter 3: Anger and Conciliation
  • Chapter 4: Resentment and Conciliation
  • Chapter 5: Revenge and Conciliation
  • Chapter 6: Apathy and Conciliation
  • Chapter 7: Guilt and Conciliation
  • Chapter 8: Egotism and Conciliation
  • 4 Appendices 5 Bibliography 6 Index

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