Telephone skills from A to Z : the telephone doctor phone book
Author(s)
Bibliographic Information
Telephone skills from A to Z : the telephone doctor phone book
（A Fifty-minute series book）
Thomson/Course Technology, c2000
Rev. ed
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Description and Table of Contents
Description
Your company's reputation is on the line - literally. Make good phone skills a standard throughout your organization with this practical guide to the basics.
Table of Contents
Attitude: It's Your Choice Be Friendly Before You Know Who It Is Buffer Words Bureaucratic Bounce Call Centers Cellular Phones Cliff-Hangers Company Jargon Controlling the Conversation Don't Be Too Busy to Be Nice Eight Great Hates Email Emotional Leakage Fast Talkers Five Forbidden Phrases Foreign Accents Front-Line Operators Getting a Phone Number Gum Chewing Hold How Can I Help You? I Don't Know Internal Calls Internet Irate Callers I.Q. Test I'm Sorry
by "Nielsen BookData"
