Human relations : interpersonal, job-oriented skills
Author(s)
Bibliographic Information
Human relations : interpersonal, job-oriented skills
Pearson Prentice Hall, c2007
9th ed
Available at / 1 libraries
-
No Libraries matched.
- Remove all filters.
Note
Includes bibliographical references (p. 339-348) and index
Description and Table of Contents
Description
For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.
Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this ninth edition. Today's work environment continues to demand more and more from workers. Balancing work and home, time management, cultural differences among workers, team skills, customer service, job search, career management, and effective leadership skills are just some of the area where students need guidance before entering the workplace. In this text, basic concepts are introduced to enhance understanding of key topics then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic.
Table of Contents
Chapter 1 A Framework for Interpersonal Skill Development
Chapter 2 Understanding Individual Differences
Chapter 3 Interpersonal Communications
Chapter 4 Developing Teamwork Skills
Chapter 5 Group Problem Solving and Decision Making
Chapter 6 Cross-Cultural Relations and Diversity
Chapter 7 Resolving Conflicts with Others
Chapter 8 Becoming and Effective Leader
Chapter 9 Motivating Others
Chapter 10 Helping Others Develop and Grow
Chapter 11 Positive Political Skills
Chapter 12 Customer Satisfactions Skills
Chapter 13 Enhancing Ethical Behavior
Chapter 14 Stress Management and Personal Productivity
Chapter 15 Job Search and Career Management Skills
Glossary
References
Index
by "Nielsen BookData"