Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance
著者
書誌事項
Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance
American Management Association, 2007
2nd ed
- タイトル別名
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Coaching, counseling and mentoring : how to choose and use the right technique to boost employee performance
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注記
Includes bibliographical references and index
収録内容
- Your role as a coach
- Coaching as an ongoing responsibility
- Let's talk : should i say that?
- Coaching dilemmas : traps and pitfalls to avoid
- Why counsel troublesome people
- How to turn around problem employees and employees
- With problems
- Let's talk : specific counseling sessions
- Counseling dilemmas : traps and pitfalls to avoid
- Mentoring employees and talented people you meet along
- The way
- Mentor as a role model, broker, advocate and career
- Counselor
- Let's talk : face-to-face and e-conversations
- Mentoring traps to avoid
内容説明・目次
内容説明
There's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counselling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. The updated and revised edition of "Coaching, Counselling & Mentoring" gives managers specific, practical techniques for using all three to improve the performance of all their people. Filled with helpful tools like self-assessments and real-life scenarios, this is an essential guide for managers who want to build their confidence and skill in getting the most from their people.
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