Crisis management in tourism
著者
書誌事項
Crisis management in tourism
CABI, c2007
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.
目次
1: Preface: The Tsunami of 26th December 2005, PATA's Initial Responses, P Semone 2: Crisis Management in Tourism -challenges for Managers and Researchers Section 1: The Theoretical Aspect of Crisis Management inTourism 3: Post crisis forecasting: better make haste slowly 4: Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises, 5: The Evolution of an Emergency Management Tourism Faculty Resource, 6: Crises and Disasters' Aftermath: Notes for an Impact Assessment Approach, 7: Western and Eastern Approaches to Crisis Management for Global Tourism: Some Differences, 8: Crisis in Bali Lessons in Tourism Recovery, 9: "CRISES" That scare Tourists investigating tourists' travel related concerns, 10: For better or worse: consumer perceptions of factors impacting company crisis outcome, 11: Tourism and terrorism an analytical framework with special focus on the media, 12: Factors Influencing Crisis Management in Tourism Destinations, Section 2: Tourism Crisis Resulting from Natural Causes 13: Crisis Management and Tourism Organisations - a Comparative Study in the European Alps 14: Taiwan's 921 earthquake, crisis management and research onno escape natural disaster, 15: International Tourism and Infectious Disease: Managing theSars Crisis in Singapore, 16: A Proposed Model for Tourism Crisis Management. The UK'sFoot & Mouth Disease Crisis Analysed, 17: Phuket: Tsunami and Tourism- A Preliminary Investigation, 18: Tsunamis, Earthquakes, Volcanism and Other Problems:Disasters, Responses and Japanese Tourism, Section 3: Tourism Crisis Resulting from Human Actions 19: The 'Perfect Storm': Turbulence and Crisis in the Global Airline Industry, 20: Responding to the Crisis of 2001: The Australian Experience, 21: Restoring Kenyan Tourism in Crisis: Kenyan Tourism's Response to Negative Travel Advisories 2003, 22: A Comparison of Pre and Post 9/11 Traveler Profiles: Post Crisis Marketing Implications, 23: Crisis Communication Response Strategies: A Case Study of the Irish Tourist Board's Response to the 2001 European Foot and Mouth Scare 24: The Regional Effect of Terrorism on Tourism: An Empirical Analysis, 25: Sabah's Responses to September 11: A Tourism Analysis, Section 4: Conclusion 26: Crisis in Indonesia, 27: Lessons from History, the Way Forward,
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