The art of constructive confrontation : how to achieve more accountability with less conflict
著者
書誌事項
The art of constructive confrontation : how to achieve more accountability with less conflict
John Wiley & Sons, c2005
- : cloth
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注記
Includes index
内容説明・目次
内容説明
Praise for The Art of Constructive Confrontation
"There's no magic formula for building a successful enterprise, large or small. If you're in the business of making a profit, you're in the business of building people. First you build your people. After that, your people produce the profit. The Art of Constructive Confrontation is an easy-to-follow, systematic process that makes sure you don't get those things backwards. Constructive confrontation is the closest thing you'll ever find to hold people accountable for what they do, while at the same time reducing the conflicts that get in the way of productivity and, ultimately, profits."
--Spencer Hays, founder, The Tom James Company Executive Chairman, Southwestern/Great American, Inc.
"The Art of Constructive Confrontation is a clear and concise road map to making the all-important conversations between team leaders and team members happen. More than that, the constructive confrontation process keeps those conversations happening, keeps them consistent and constructive, keeps everybody accountable, and unleashes the leadership potential in everyone."
--Angelo Valenti, PhD, leader of The Company Psychologist and coauthor, Unleashing Leadership
"Embracing constructive confrontation builds a strong, effective leader with a strong, effective team. This book covers the step-by-step process to make you that kind of leader."
--Danny Cox, coauthor, Leadership When the Heat's On
目次
Introduction ix
Part I: Commitment
1. The Case for Confrontation 3
2. The Conversation 23
3. The Commitment 63
4. The Covenant 83
Part II: Confrontation
5. Confrontation 119
6. Staying Positive 149
7. Changes and Challenges 169
8. Cementing the Bond 185
Part III: Celebration
9. Celebrating the Right Things 205
10. Plan for the Peaks 223
11. Rewards that Resonate 237
12. Building Others 249
Index 265
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