Digital state at the leading edge
Author(s)
Bibliographic Information
Digital state at the leading edge
（The Institute of Public Administration of Canada series in public management and governance）
University of Toronto Press, c2007
- : bound
- : pbk
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Note
Includes bibliographical references (p. [385]-409) and index
Description and Table of Contents
Description
The impact of information technology (IT) on government in the last five years has been profound. Using the governments of Canada and Ontario (both recognized as international leaders in the use of IT) as case studies, Digital State at the Leading Edge is the first attempt to take a comprehensive view of the impact of IT upon the whole of government, including politics and campaigning, public consultation, service delivery, knowledge management, and procurement. Using the concepts of channel choice, procurement market analysis, organizational integration, and digital leadership, this study explores the inter-relationships among all these aspects of the application of IT to government and politics. The authors seek to understand how IT is transforming government and what the nature of that transformation is. In the process, they offer an explanation of Canada's relative success, and conclude with practical advice to politicians and public servants about how to manage IT in government more effectively.
Based on new and original research undertaken over the last five years, the findings of this intriguing study will be of interest to those studying or working in the fields of public administration, political science, and information technology.
Table of Contents
Introduction - Sandford Borins 1 Conceptual Framework Sandford Borins 2 The Government of Canada: Government On-Line and Citizen-Centred Service David Brown 3 What Keeps a CIO Awake at Night? Evidence from the Ontario Government Sandford Borins 4 Beyond Bubble Gum and Goodwill: Integrating Service Delivery Kenneth Kernaghan 5 Citizen Relationship Management in Canadian Cities: Starting To Dial 311 Nick Bontis 6 Mining the Nation's Intellectual Capital: Knowledge Management in Government Nick Bontis 7 Moving Beyond Politics as Usual? Online Campaigning Kenneth Kernaghan 8 Making Political Connections: IT and Legislative Life Kenneth Kernaghan 9 E-Consultation: Technology at the Interface between Civil Society and Government Sandford Borins and David Brown 10 Digital Leadership: The Human Face of IT Sandford Borins and David Brown 11 Evolution or Revolution? E-Government in the United States Fred Thompson 12 Don't Try This at Home: Lessons from England Perri 6 13 Is IT Transforming Government? Evidence and Lessons from Canada Sandford Borins References Endmatter Index
by "Nielsen BookData"
