Total quality management : a comprehensive strategy toward the implementation of an effective and efficient healthcare delivery system in Africa
著者
書誌事項
Total quality management : a comprehensive strategy toward the implementation of an effective and efficient healthcare delivery system in Africa
University Press of America, c2006
- : pbk
大学図書館所蔵 全4件
注記
Includes bibliographical references (p. 135-137) and index
HTTP:URL=http://www.loc.gov/catdir/toc/fy0704/2005937429.html Information=Table of contents only
内容説明・目次
内容説明
"Total Quality Management" focuses on the problems and potentials of the healthcare delivery system in Africa and how the Total Quality Management strategy is the most appropriate approach towards improving the quality of services rendered. It outlines Total Quality Management philosophy, goals and objectives as put forward by gurus such as Edward Demming, Joseph Juran and Philip Crosby, as well as quality improvement techniques and tools, organizational structures and quality improvement processes.
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