Total quality management : a comprehensive strategy toward the implementation of an effective and efficient healthcare delivery system in Africa
Author(s)
Bibliographic Information
Total quality management : a comprehensive strategy toward the implementation of an effective and efficient healthcare delivery system in Africa
University Press of America, c2006
- : pbk
Available at / 4 libraries
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Library, Institute of Developing Economies, Japan External Trade Organization図
: pbkF||361.1||T116492555
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Note
Includes bibliographical references (p. 135-137) and index
HTTP:URL=http://www.loc.gov/catdir/toc/fy0704/2005937429.html Information=Table of contents only
Description and Table of Contents
Description
"Total Quality Management" focuses on the problems and potentials of the healthcare delivery system in Africa and how the Total Quality Management strategy is the most appropriate approach towards improving the quality of services rendered. It outlines Total Quality Management philosophy, goals and objectives as put forward by gurus such as Edward Demming, Joseph Juran and Philip Crosby, as well as quality improvement techniques and tools, organizational structures and quality improvement processes.
by "Nielsen BookData"