Design and management of service processes : keeping customers for life

著者

• Ramaswamy, Rohit

書誌事項

Design and management of service processes : keeping customers for life

Rohit Ramaswamy

（Engineering process improvement series / consulting editor, John W. Wesner）

Addison-Wesley Pub. Co., c1996

注記

Includes bibliographical references (p. 411-414) and index

• NII書誌ID(NCID): BA82141121
• ISBN:
  • 0201633833
• LCCN: 96004344
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Reading, Mass.
• ページ数/冊数: xxvii, 424 p.
• 大きさ: 25 cm
• 分類:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• 件名:
  • LCSH : Customer services -- Management
  • LCSH : Service industries -- Quality control
  • LCSH : Production planning
  • LCSH : Total quality management
• 親書誌ID:
  • BA26323428