Design and management of service processes : keeping customers for life

Author(s)

• Ramaswamy, Rohit

Bibliographic Information

Design and management of service processes : keeping customers for life

Rohit Ramaswamy

（Engineering process improvement series / consulting editor, John W. Wesner）

Addison-Wesley Pub. Co., c1996

Note

Includes bibliographical references (p. 411-414) and index

Details

• NCID: BA82141121
• ISBN:
  • 0201633833
• LCCN: 96004344
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Reading, Mass.
• Pages/Volumes: xxvii, 424 p.
• Size: 25 cm
• Classification:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- Management
  • LCSH : Service industries -- Quality control
  • LCSH : Production planning
  • LCSH : Total quality management
• Parent Bibliography ID:
  • BA26323428