Management control systems : performance measurement, evaluation, and incentives

著者

• Merchant, Kenneth A.
• Van der Stede, Wim A.

書誌事項

Management control systems : performance measurement, evaluation, and incentives

Kenneth A. Merchant, Wim A. Van der Stede

Financial Times/Prentice Hall, 2007

2nd ed.

注記

Includes bibliographical references and index

内容説明・目次

内容説明

With its unique range of case studies, real life examples and comprehensive coverage of the latest management control-related tools and techniques, Management Control Systems is the ideal guide to this complex and multidimensional subject for upper level undergraduates, postgraduates and practising professionals.

目次

Detailed Contents Preface PART I THE CONTROL FUNCTION OF MANAGEMENT 1 Management and Control Management and control Causes of management control problems Characteristics of good management control Control problem avoidance Control alternatives Notes Leo's Four-Plex Theatre Wong's Pharmacy Private Fitness, Inc. PART II MANAGEMENT CONTROL ALTERNATIVES AND THEIR EFFECTS 2 Results Controls Prevalence of results controls Results controls and the control problems Elements of results controls Conditions determining the effectiveness of results controls Conclusion Armco, Inc. -- Midwestern Steel Division Visionary Design Systems: Are Incentives Enough? HoustonFearless 76, Inc. 3 Action, Personnel, and Cultural Controls Action controls Action controls and the control problems Prevention versus detection Conditions determining the effectiveness of action controls Personnel controls Cultural controls Personnel/cultural controls and the control problems Effectiveness of personnel/cultural controls Conclusion Atlanta Home Loan Alcon Laboratories, Inc. (A) Axeon N.V. 4 Control System Tightness Tight results control Tight action controls Tight personnel/cultural controls Multiple forms of controls Conclusion Lincoln Electric Co. Controls at the Bellagio Casino Resort 5 Control System Costs Out-of-pocket costs Behavioral displacement Gamemanship Operating delays Negative attitudes Conclusion Sears Auto Centers (A) Disctech, Inc. Philip Anderson 6 Designing and Evaluating Management Control Systems Understanding what is desired and what is likely Decision 1: choice of controls Decision 2: Choice of control tightness Adapting to change Keeping a behavioral focus Maintaining good control Rabobank Nederland Airtex Aviation Puente Hills Toyota PART III FINANCIAL RESULTS CONTROL SYSTEMS 7 Financial Responsibility Centers Advantages of financial results control systems Types of financial responsibility centers Choice of financial responsibility centers The transfer pricing problem Conclusion Kranworth Chair Corporation ToyotaMotor Sales Zumwald, AG Global Investors, Inc. Boise Cascade Corporation 8 Planning and Budgeting Purposes of planning and budgeting systems Planning cycles Performance target setting Variations in practice Criticisms of companies' planning and budgeting processes Conclusion Citibank Indonesia(HBS case no. 9-185-061 same as in prior edition) HCC Industries (HBS case no. 9-189-096 same as in prior edition) Borealis (HBS case no. 9-102-048 new case) Patagonia, Inc. (same as in prior edition) 9 Incentive Systems Purposes of incentives Monetary incentives Incentive system design Criteria for evaluating incentive systems Group rewards Conclusion Superconductor Technologies, Inc. Loctite Company De Mexico, S.A.de C. V. Tsinghua Tongfang PART IV PERFORMANCE MEASUREMENT ISSUES AND THEIR EFFECTS 10 Financial Performance Measures and their Effects Value creation: the primary goal of for-profit organizations Market measures of performance Accounting measures of performance Investment and operating myopia Return-on-investment measures of performance Residual income measures as a possible solution to the ROI measurement problems Conclusion Behavioral Implications of Airline Depreciation Accounting Policy Choices Las Ferreterias de Mexico, S.A. de C.V. Industrial Electronics Berkshire Industries PLC 11 Combinations of Measures and Other Remedies to the Myopia Problem Addressing the myopia problem Measure a set of value drivers: combination-of-measures systems Measure changes in shareholder value directly Control investments with preaction reviews Use "improved" accounting profit measures Extend the measurement horizon (use long-term incentive plans) Reduce pressure for short-term profit Conclusion Catalytic Solutions, Inc. Diagnostic Products Corporation Bank of the Desert (A) and (B) First Commonwealth Financial Corporation 12 Using Financial Results Control in the Presence of Uncontrollable Factors The controllability principle Types of uncontrollable factors Controlling for the distorting effects of uncontrollables Other uncontrollable factor issues Conclusion Olympic Car Wash Hoffman Discount Drugs, Inc. Formosa Plastics Group, Inc. Southern CaliforniaEdison Beifang Chuang Ye Vehicle Group PART V: CORPORATE GOVERNANCE, IMPORTANT CONTROL-RELATED ROLES, AND ETHICS 13 Corporate Governance and Boards of Directors The Sarbanes-Oxley Act of 2002 Boards of directors Audit committees Compensation committees Conclusion Pacific Sunwear of California, Inc. Financial Reporting Problems at Molex, Inc. Golden Parachutes? Vector Aeromotive Corporation 14 Controllers and Auditors Controllers Auditors Conclusion Don Russell: Experiences of a Controller/CFO ITT Corporation: Control of the Controllership Function, 1977 vs. 1991 Desktop Solutions, Inc. (A): Audit of the St. LouisBranch Desktop Solutions, Inc. (B): Audit of Operations Group Systems Landale PLC 15 Management Control-Related Ethical Issues and Analyses The importance of good ethical analyses Ethical models Analyzing ethical issues Why do people behave unethically? Some common management control-related ethical issues Spreading good ethics within an organization Conclusion Two Budget Targets Conservative Accounting in the General Products Division Education Food Services at CentralMaineStateUniversity The "Sales Acceleration Program" Expiring Software License The PlatinumPointeLandDeal Lernout & Hauspie Speech Products PART VI SIGNIFICANT SITUATIONAL INFLUENCES ON MANAGEMENT CONTROL SYSTEMS 16 The Effects of Environmental Uncertainty, Organizational Strategy, and Multinationality on Management Control Systems Environmental uncertainty Organizational strategy Multinationality Conclusion Conagra Grocery Products Company LincolnElectric: Venturing Abroad Teco Electric & Machinery Co. Ltd. Driessen Autogroep 17 Management Control in Non-Profit Organizations Differences in for-profit and non-profit organizations Goal ambiguity and conflict Difficulty in measuring performance Accounting differences External scrutiny Legal constraints Employee characteristics Services provide Conclusion BostonLyric Opera City of Yorba Linda, California Waikerie Co-Operative Producers Ltd. Universityof Southern California: RevenueCenterManagement System Index

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詳細情報

• NII書誌ID(NCID): BA8240103X
• ISBN:
  • 9780273708018
• LCCN: 2006051119
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Harlow
• ページ数/冊数: xvii, 850 p.
• 大きさ: 25 cm.
• 分類:
  • LCC : HD31
  • DC22 : 658
• 件名:
  • LCSH : Industrial management
  • LCSH : Cost control
  • LCSH : Managerial accounting
  • LCSH : Performance -- Measurement
  • LCSH : Industrial management -- Case studies
  • LCSH : Cost control -- Case studies
  • LCSH : Managerial accounting -- Case studies